Frequently Asked Questions
Everything you need to know about shopping with Nguvu Store.
Q: When and how do I pay?
A: You only pay when you receive your order at your doorstep. You can pay via M-Pesa or Cash directly to the courier rider.
Q: How long does delivery take?
A: Within Nairobi: Within 24 Hours. Rest of Kenya (Mombasa, Kisumu, Nakuru, Eldoret, etc.): 24 to 48 Hours.
Q: Can I check my package before paying?
A: Yes! You are welcome to inspect the package upon arrival to verify it matches your order.
Q: What if the product is damaged or doesn't work?
A: We offer a 7-Day Free Replacement Guarantee. Simply contact us and we will replace it immediately.